Aloha and mahalo for visiting HawaiianKineStuff.com! Located in beautiful Hawaii, we have been sharing Hawaiian warmth and sunshine since 2003! We will do everything we can to ensure you have the best online shopping experience possible. As we like to say here, we can't think of a better job than in delivering aloha to the rest of the world! Check back often as we continually add new Hawaiian "kine" stuff we think you'll like. If you have any questions, do not hesitate to send us an e-mail at the address below. We will respond to you as promptly as possible, usually within one business day. Again, mahalo for visiting and have fun shopping! HawaiianKineStuff.com customerservice@hawaiiankinestuff.com GROUP ORDERS Need incentive giveaways for a corporate event or outing? A Hawaiian themed wedding in your future? The marching band in need of Hawaiian shirts for the big halftime show? Our customer care group specialist can help you every step of the way to ensure a flawless, worry free experience. E-mail us today for personalized service. PAYMENT METHODS We use PayPal. If you wish, you may also send us a money order, cashier's check, or personal check made out to: HawaiianKineStuff, P.O. Box 161252, Honolulu, HI 96816 *If sending payment by mail, please go through our website's secure checkout system and enclose a print out of the page that lists the item(s) ordered and the purchase total including S&H fees. Merchandise will not be sent out until payment is received and funds are cleared. SHIPPING AND HANDLING To get shipping rates, please use our shipping calculator at the bottom of our shopping cart page. Or you may simply go through our secure checkout system. The cost of shipping will be provided before an actual order is placed. Orders are usually processed and fulfilled within 1-3 business days. All orders with standard shipping are delivered via USPS Priority Mail, estimated transit time, 3-6 business days. In some cases, we will substitute USPS Priority with UPS or FedEx shipping services. For rush deliveries, we use USPS Express, guaranteed 1-2 days. We appreciate the importance of the timely delivery of your parcel, as such, your order will be given top priority when Express shipping is selected. If you have any special instructions or need an item by a specific date, please let us know in the "Comments" section in the checkout process. We pay special attention to "Comments" and it will help us to serve you better! While we try to ship in as few parcels as possible, some orders do require separate shipments, so some items may be delivered separately. INSURANCE We inspect all our merchandise to ensure they are in perfect condition when shipped. As such, we do not take responsibility for items damaged or lost in transit. All parcels are insured. A refund or exchange may be provided, pending the outcome of an investigation by the shipping company. INTERNATIONAL ORDERS We welcome customers from around the world! Please go ahead and place your order, choosing International Shipping. We will e-mail you promptly with shipping options based on your address and items ordered. We will then await your approval before processing your order. All sales are final on international orders, including items damaged in transit. 15 DAY MONEY BACK GUARANTEE HawaiianKineStuff.com wants you to be happy with any and all products you receive from us. If you are unsatisfied with your purchase, simply return the merchandise within 15 days of your receipt and we will promptly refund your account, less actual shipping and handling fees. We ask just two things: 1) Merchandise & packaging must be in original manufacturer's condition and 2) Obtain an approval number from us first by e-mail, then return the merchandise to: HawaiianKineStuff, 4354 Pahoa Ave #161252, Honolulu, HI 96816. A standard 15% restocking fee will be assessed on all returns. There is no fee for exchanges. We recommend insuring your parcel as we are not responsible for lost or damaged items in the mail. We apologize, but our money back guarantee does not apply to International orders, food items, pierced jewelry, bulk orders, calendars, and our Hawaiian gift baskets. Once again, thank you very much for shopping with us or as we like to say in Hawaiian, mahalo nui loa!